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Plesk error Access to the path is denied - Fix it Now

This article covers Plesk Access to the path is denied error. For instance, while trying to access http://example.com/testfolder/test.aspx, it produces the error:

Access to the path %plesk_vhosts%example.com\httpdocs\testfolder is denied

This signifies that the Required system user and/or permissions are not configured properly for the directory %plesk_vhosts%example.com\httpdocs\testfolder in Plesk.


To fix this Plesk error:

1. Connect to the server via RDP.

2. When default permissions on the domain folder are lost, the following actions can be performed to restore them:

i. For Plesk 12.5, Onyx and Obsidian:

"%plesk_cli%\repair.exe" --repair-webspace-security -webspace-name example.com

If it is necessary to repair permissions for all domains, the following command should be used:

"%plesk_cli%\repair.exe" --repair-all-webspaces-security

Also, Plesk Reconfigurator could be used: in the Windows Start menu, select All Programs > Plesk > Plesk Reconfigurator and select Repair Plesk installation > Plesk Virtual Hosts Security > Check .

ii. For Plesk before 12.5:

Go to the Domains page, mark the required domains, and click on the Check permissions button.

Then uncheck the Check-only mode checkbox and click OK .

Plesk error PHP has encountered an Access Violation - Fix it now

This article covers how to fix PHP has encountered an Access Violation which occurs in the Windows server with the Plesk control panel. 

Do a copy libmysql.dll from C:\Program Files (x86)\SWsoft\Plesk\Additional\PleskPHP5 to C:\WINDOWS\system32

Wait for few minutes and it should fix the issue.


To fix PHP has encountered an Access Violation at XXXXX in Plesk:

1. Connect to the server via SSH.

2. Create a backup of the psa database:

plesk db dump psa > /root/psa_backup.sql

3. Download the attached script:

$ wget https://plesk.zendesk.com/hc/article_attachments/115001860533/script_kb213376309

4. Make the script executable:

$ chmod +x script_kb213376309

5. Launch the script for the affected subscription:

Note: change the "example.com" website in the command below to the correct one.

$ ./script_kb213376309 example.com

6. If an error like below appears:

ERROR 1062 (23000) at line 5: Duplicate entry '123-789' for key 'PRIMARY' exit status 1

find the duplicate record in the database:

Note: change the "123" ipCollectionId in the command below to the correct one based on the error message regarding the duplicate entry.

plesk db "select * from IpAddressesCollections where ipCollectionId=123;"

7. Remove the duplicate record from the database:

Note: change the "123" ipCollectionId in the command below to the correct one based on the error message regarding the duplicate entry

Change the "456" ipAddressId in the command below to the correct one based on the output from the previous step.

$ plesk db "delete from IpAddressesCollections where ipCollectionId=123 and ipAddressId=456;"

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